Returns & Refunds Policy

Effective Date: March 9, 2026

At Outliers Recruiting LLC, we want customers to feel confident when placing an order with us. This Returns & Refunds Policy explains the conditions under which returns may be accepted, how refunds are handled, and what customers can expect during the process. Please read this policy carefully before making a purchase.

Outliers Recruiting LLC
Email: [email protected]
Phone: (949) 233-9287
Business Number: 202017110515
Address: 12411 W Fielding Cir Apt 4327, Los Angeles, California 90094, United States

1. Return Eligibility

We accept returns on eligible items within 30 days from the date the order is delivered.

To qualify for a return, the item must meet all of the following conditions:

  • it must be unused, unworn, and in its original condition,

  • it must be returned in the original packaging,

  • it must not be damaged by misuse, improper handling, or customer negligence,

  • it must include all original components, accessories, manuals, or included materials if applicable.

We reserve the right to refuse any return that does not meet these conditions.

2. Non-Returnable Items

Certain items may not be eligible for return, including but not limited to:

  • items marked as final sale,

  • gift cards,

  • downloadable products or digital goods,

  • customized, personalized, or made-to-order items,

  • items returned in used, altered, or damaged condition not caused by delivery issues,

  • products that are not in their original packaging or are missing included parts.

If a product is non-returnable, this will generally be indicated on the product page or at the time of purchase where applicable.

3. Damaged, Defective, or Incorrect Items

If you receive an item that is damaged, defective, or incorrect, please contact us within 48 hours of delivery at [email protected].

To help us review the issue quickly, please include:

  • your order number,

  • a description of the problem,

  • clear photos of the item received,

  • photos of the packaging if relevant.

If the issue is confirmed, we may offer a replacement, refund, or other appropriate resolution depending on the circumstances.

4. Return Request Process

To request a return, customers must contact us first at [email protected] before sending the item back.

Please do not return any item without prior authorization. Unauthorized returns may be delayed, refused, or not processed.

Once your request is reviewed and approved, we will provide return instructions, including the correct return address and any additional steps required.

5. Return Shipping Costs

Unless the return is due to our error, such as an incorrect, defective, or damaged item, the customer is responsible for the return shipping cost.

Original shipping charges are generally non-refundable, unless otherwise required by law or unless the return is due to our mistake.

We recommend using a trackable shipping service when returning an item. We are not responsible for returned packages lost or damaged in transit.

6. Inspection of Returned Items

After we receive your returned item, we will inspect it to verify that it meets the requirements of this policy.

If the return is approved, the refund will be processed in accordance with the terms below. If the returned item does not meet our return conditions, we may reject the return and send the item back to you if appropriate.

7. Refunds

Once an approved return has been received and inspected, refunds will be issued to the original payment method used at checkout.

Please allow 5–10 business days for the refund to appear in your account after it has been processed. The exact timing may depend on your bank, card issuer, PayPal, Stripe, or other payment provider.

Refunds may be partial rather than full in certain situations, including if:

  • the returned item is not in original condition,

  • parts or accessories are missing,

  • the item shows signs of use not caused by our error,

  • the return falls outside the allowed return window without prior approval.

8. Late or Missing Refunds

If you have not received your refund after the expected processing period, please first check with your bank, credit card provider, PayPal, or Stripe account, as processing times can vary.

If you have already done this and still need assistance, please contact us at [email protected].

9. Exchanges

We do not automatically offer direct exchanges unless specifically approved. If you would like a replacement for an eligible item, please contact us first.

If an exchange is approved, we will provide instructions based on product availability and the reason for the exchange.

10. Cancellations

Orders may only be canceled before they have been processed or shipped. Once an order has entered processing or has already been dispatched, cancellation may no longer be possible.

If you need to request a cancellation, please contact us as soon as possible at [email protected].

11. Refused Deliveries and Undeliverable Packages

If a package is refused by the customer or returned to us due to an incorrect or incomplete shipping address provided by the customer, the refund may be reduced to reflect return shipping fees, handling costs, or carrier charges.

We are not responsible for losses caused by inaccurate shipping details entered at checkout.

12. Chargebacks and Payment Disputes

If you experience a problem with your order, we encourage you to contact us directly before opening a chargeback or payment dispute.

We reserve the right to provide proof of delivery, return records, customer communications, and other supporting documentation to PayPal, Stripe, card issuers, or banks in the event of a dispute.

13. Policy Updates

We may update this Returns & Refunds Policy from time to time to reflect changes in our business practices, legal requirements, or operational needs. Any updates will become effective immediately upon posting on our website with the revised effective date.

14. Contact Information

If you have any questions about returns or refunds, please contact us:

Outliers Recruiting LLC
Email: [email protected]
Phone: (949) 233-9287
Address: 12411 W Fielding Cir Apt 4327, Los Angeles, California 90094, United States